How returns are handled

If an issue arises with an order, contact us through the order timeline or the WhatsApp link provided by admin during fulfillment coordination. Our team reviews the issue and, where warranted, records a refund or store-credit entry against your order.

Refund and store-credit entries are recorded manually by our team as part of the order's history — they are not an automated or instant process.

Delivery charge refunds

Where a pickup order's delivery charge becomes refundable, this is recorded against the order and reflected in your order timeline.